Shipping Time

Processing and Handling

We do our best to process most orders within 1-2 days, but all orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.


Shipping Rates and Estimates

We offer free standard international shipping on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide. Shipping typically takes between 2 and 4 weeks, though import and customs delays to certain destinations can extend shipping times beyond this window.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bloss Bree is not responsible for these charges if they are applied and are your responsibility as the customer.


How do I check the status of my order?

You can check the status of your order at any time on our Order Tracking page.


When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.


If you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us at info@blossbree.com with your name and order number, and we will look into it for you.


Refunds, Returns, and Exchanges

View our refund policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.


Lost, Damaged, or Stolen Orders

 

At Bloss Bree, we strive to ensure your satisfaction with every purchase. We understand that issues like lost, damaged, or stolen orders can occur, and we are here to assist you through the process.

Lost Orders: If your order has not arrived within the estimated delivery time frame, please follow these steps:

  1. Check the tracking information provided via email or your account dashboard to verify the status and location of your package.
  2. Contact our customer support team at info@blossbree.com with your order number. We will investigate the issue promptly and provide you with an update.

Damaged Orders: If your item arrives damaged, please:

  1. Contact us within 3 days of receiving your order.
  2. Provide your order number and attach clear photos showing the damage.
  3. Our customer support team will review your claim and provide further instructions for returning the damaged item or arranging a replacement.

Stolen Orders: If your package is confirmed as delivered but stolen:

  1. Contact our customer support team immediately.
  2. We will work with you to resolve the issue and may require additional information or documentation for our records.

General Guidelines:

  • Please retain all packaging materials and documentation as they may be required for claims processing.
  • Our team is committed to resolving issues promptly and ensuring your satisfaction.

For further assistance or to initiate a claim, please contact our customer support team